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Monday, 16 April 2018

What to do when clients don't turn up


This is a topic that comes up regularly on social media and in discussion with other therapists, so I thought I would look this month at the issue of 'no shows' - clients who fail to turn up for their appointments, without giving you any notice.

GoodTherapy.org[1] cites studies which say that 20 to 57 percent of people in therapy do not return after the initial session (Lambert). Another 37 to 45 percent only attend therapy a total of two times (Schwartz), so if your stats are lower than this you may be doing better than you think.