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Tuesday, 16 June 2015

Nine essential things to put in your terms and conditions

What do you mean, you don’t have any? Let’s start then, briefly, with why I think you should.

A lot is (rightly) said about building rapport with clients, about getting into their world and understanding their point of view, and about offering unconditional positive regard. I agree that this is very important. But it’s also essential to remember that you are building a professional relationship, not a friendship, and giving some thought to the business part of the situation is a good way of demonstrating this.